If your dog passes away
How much will I be refunded?
Refunds are calculated based on the number of full months remaining in the registration year, counted from the date we receive your request, not from the date your dog passed away.
What is required to prove ownership of a bank account?
Any of the following can be provided and it must include both the bank account name and number, and show your bank’s logo.
- Screenshot from internet banking
- Bank deposit slip (although cheques are no longer accepted the pre-printed deposit slips are still valid forms of verification for those that have them)
- Copy of the top part of bank statement
- Printout of bank account from an ATM machine (provided it shows the bank account name and number)
- Letter from your bank (some banks can provide this instantly from the internet banking app)
